CASTLEGATE SHOPPING Centre will be taking part in Purple Tuesday on 2nd November.
Supporting disabled people, Purple Tuesday calls on businesses to make changes to improve their customer experience and this year marks three years of Castlegate’s involvement.
Around 1 in 5 people have a disability and of those people, 80% have a hidden disability, whether this be dyslexia, a mental health condition or a learning difficulty. This means that on average 20% of shoppers are likely to have a disability and many will need additional customer care.
With over 4000 participating organisations, each business makes a pledge to change or improve the customer experience for disabled people. This includes commitments such as customer service training, recognising hidden disabilities and learning British Sign Language.
Chantal Taylor, Marketing Manager at Castlegate, said: “Last year we made a pledge to continue our staff training in hidden disabilities such as dementia and autism.
“Our staff put their training into practice everyday with visitors to the centre and continue to go above and beyond when helping our customers.”
To promote Purple Tuesday, Castlegate are inviting Northern Stars, a local performing arts group who work with adults with learning difficulties and/or disabilities, to perform a musical extravaganza! Shows take place on Tuesday 2nd November outside B&M at 10.30am, 11.30am and 12.30pm.