Covid-19 Update

18th May, 2020

Dear Customers,

We would like to say a big thank you to everyone who has supported Castlegate, adhering to social distancing guidelines and visiting for essential supplies only, during these unprecedented times.

Government advice to fight the spread of COVID-19 included the closure of all non-essential businesses. Castlegate Shopping Centre complied with this request and as such we have the following essential businesses open:

B&M, Barclays, Blue Corn Bakery, Boots, Cooplands, Fulton Foods, Harry Meynells, Heron Frozen Foods, Home Bargains, Iceland, Kitsons, Marleys, Nobia & Sons, Peacocks Greengrocers, Poundland, Ray’s Deli, Savers, Specsavers, Subway and Wilko.

We kindly request that shoppers only visit these stores if absolutely necessary and where possible please leave your wider family at home.

Some of our retailers can provide an online delivery service.These retailers include: Boots, Buddah Vapes, Card Factory, CEX, Faking It, Finishing Touches, Harry Meynells, Home Bargains, Iceland, Kitsons, Marleys, Max Speilmann, Nobia & Sons, Peacocks, Ray’s Deli, Savers, Specsavers, Warren James and Wilko. Visit our shops page for their individual websites and social media channels.

We have now implemented a one way pedestrian system to help prepare for a fuller reopening of the centre, which we anticipate to be early June. 

Please enter Castlegate through our North doors near B&M and exit at our South doors near the Swallow Hotel.   There will be plenty of directional signage and our friendly security team will be on hand to guide you through.

Although many of our retailers are currently closed we are still keen to keep in touch with you all. Don’t be a stranger, connect with us on Facebook, Twitter and Instagram which will mean you don’t miss out on any important news.

Thank you for your cooperation during these difficult times.

Stay safe.

9 thoughts on "Covid-19 Update"

  1. Avatar Derek Cottle says:

    What about parking?:

    1. csc_master csc_master says:

      Hi Derek, parking is currently free at Castlegate. If you come off the multi-storey you will need to exit at Swallow Hotel and walk back round to B&M.

  2. Avatar Fiona faking-It says:

    Will the market Hall doors be open on the 1st June ?

    1. csc_master csc_master says:

      Hi Fiona, the market hall doors will remain shut until further notice.

  3. Avatar Dorrie Robinson says:

    How will this work if we access Castlegate on foot from the Riverside Road ramp or footbridge & need for example Homebargains..does that mean turning left to Heron Foods & walking around the block

    1. csc_master csc_master says:

      Hi Dorrie, yes if you come over the footbridge or up the ramp you will need to turn left when you get to the bottom and walk around the centre.

  4. Avatar Paul Watson says:

    Why isn’t a staff member manning the exit. This is clearly needed at the former Swallow Hotel doors to stop people going against the one way system. I saw several people enter in just a few seconds as I exited (must be either illiterate or more likely too lazy to walk to the one way entrance near B&M). The thoughtful, considerate and sensible people turned around and headed to the one way entrance.

    1. csc_master csc_master says:

      Hi Paul, thanks for your comment. We do have a member of staff at those doors but they may have been away from their post at the moment you came in unfortunately. We now have two members of staff there. This is the first day so there will be some issues but we hope to iron them out soon.

  5. Avatar Paul Watson says:

    Great, well done and thank you.

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